JUST ASK
FREQUENTLY ASKED QUESTIONS
What happens if an item gets damaged during the event?
We understand accidents can happen. If an item is lost or damaged, a replacement or repair fee will be charged. A refundable breakage deposit is also required for all bookings, along with a deposit to secure your décor hire.
Do you provide custom décor or styling packages?
Yes! We love bringing your vision to life. Our team can tailor décor packages to suit your theme, style, and budget.
How far in advance should I book décor for my event?
We recommend booking at least 4–6 weeks ahead to secure availability, especially during busy wedding and festive seasons.
Do you offer delivery, setup, and collection services?
Yes! Our team handles it all, we’ll deliver the décor, set everything up beautifully (setup is included in every hire), and collect it once your event is over. A small delivery fee may apply depending on your venue location
Can I make changes to my booking after it’s confirmed?
Yes, you can make changes up to 2 weeks before your event, subject to item availability. We’ll always do our best to accommodate your updates.
