Terms & Conditions of Hire

Effective Date: 23-09-25 

These Terms & Conditions (“T&Cs”) form the agreement between Brie & Co. Decor Hire (“the Company”) and the person or entity hiring décor items (“the Client”). By paying the booking fee, the Client acknowledges they have read, understood, and agreed to abide by these T&Cs in full.

1. Duration of Hire

1.1. The hire period begins on the agreed delivery or collection date and ends on the agreed return or collection date. Standard hire is for [___] days, unless a longer period is specifically agreed in writing.
1.2. If the Client requires items for longer than originally booked, an extension must be requested in writing at least 48 hours before the end of the hire period. Approval is subject to availability, and additional hire fees will apply.
1.3. Failure to return items on time without prior approval will be treated as a late return (see Section 4) and may result in deductions from the Breakage Deposit or invoicing for the additional hire time.

2. Delivery & Collection Times and Locations

2.1. Delivery and collection will take place at the times and locations agreed upon in writing prior to the event date.
2.2. The Client must ensure clear, unobstructed access to the venue or premises for safe delivery and collection. If access is restricted (e.g., stairs, narrow doorways, uneven terrain), this must be communicated in advance, as additional staff, equipment, or time may be required and charged for.
2.3. If the Client or an authorised representative is not present at the agreed delivery or collection time, the Company will deliver or collect at its discretion, and additional charges may apply for delays or failed delivery/collection attempts.

3. Client Responsibilities During Hire

3.1. The Client is responsible for the safekeeping of all hired items from the moment they are delivered or collected until the time they are returned to the Company.
3.2. Hired items must be used for their intended decorative purpose only and handled with reasonable care to prevent damage.
3.3. Items must be stored indoors or under weatherproof cover when not in use. Exposure to rain, wind, direct sunlight, or extreme temperatures may cause irreversible damage and will result in repair or replacement charges.
3.4. The Client is not permitted to sub-hire, lend, or otherwise transfer the hired items to any third party without written permission from the Company.
3.5. All hired décor must be returned in the same condition and level of cleanliness in which it was supplied. Any excessive dirt, wax residue, stains, or other marks requiring special cleaning will incur an additional cleaning fee, deducted from the Breakage Deposit or invoiced separately if the amount exceeds the deposit.

4. Consequences of Late Returns

4.1. Any items returned after the agreed hire period will incur an additional daily hire charge, calculated at the standard hire rate for each day late.
4.2. If items are not returned within [24] hours after the agreed return date and no extension has been approved, the Company reserves the right to treat the items as lost or stolen and to invoice the Client for their full replacement cost in addition to the outstanding hire fees.

5. Deposit & Payment Policy

5.1. No booking deposit is required.
5.2. To secure the décor hire and confirm the event date, the Client must pay 100% of the total booking fee at the time of booking.
5.3. A refundable 10% Breakage Deposit will also be charged. This deposit is payable together with the booking fee and will be refunded in full within [3] business days after the décor items are returned in the same condition they were supplied.
5.4. Accepted payment methods include EFT and/or CASH.
5.5. All payments must reference the Client’s booking number or name to avoid delays in processing.

6. Cancellation & Refund Policy

6.1. Cancellations must be submitted in writing via email or WhatsApp. The date the Company receives written notice will determine the applicable refund:

– More than 7 business days before the event: A full refund of the booking fee plus the 10% Breakage Deposit.
– Less than 7 business days before the event: Refund of the 10% Breakage Deposit plus 60% of the total booking fee. The remaining 40% will be retained to cover administrative costs, preparation, and lost booking opportunities.

6.2. In cases of force majeure (e.g., pandemics, natural disasters, strikes, acts of government), the booking may be rescheduled within 6 months, subject to availability, but no cash refunds will be issued.

7. Security & Damage Policy

7.1. A refundable 10% Breakage Deposit is payable with the booking fee.
7.2. This deposit will be refunded within [3] business days after items are returned and inspected, provided they are in the same condition as supplied.
7.3. If items are lost, stolen, damaged, or returned in an unusable condition, the Company will deduct the repair or replacement cost from the Breakage Deposit. If the cost exceeds the deposit amount, the Client will be invoiced for the difference.
7.4. Replacement costs will be based on the current market value of the item, including sourcing and delivery costs.

8. Delivery & Collection Policy

8.1. Delivery and collection are carried out exclusively by the Company to and from the Client’s specified site or event location. No self-collection or return of items by the Client is permitted.
8.2. Delivery fees vary depending on location and will be confirmed during booking.
8.3. The Company’s responsibility for the hired items ends once they are delivered and set up (if applicable). From that point, the Client assumes full responsibility until the items are collected by the Company.
8.4. The Client must ensure unobstructed access for delivery and collection. Additional charges may apply for delays, restricted access, or waiting time.

9. Use & Care Policy

9.1. The Client must ensure that all hired items are handled with care at all times, including during setup and dismantling.
9.2. No modifications, drilling, gluing, stapling, painting, or other alterations may be made to hired items without written approval from the Company.
9.3. Prohibited uses include:

Placing naked flames or heat sources near flammable décor. 

Exposing fabrics or wood to moisture or dirt without protective measures. 

Using heavy objects on top of fragile items. 

10. Health & Safety Policy

10.1. The Client is responsible for ensuring the safe handling of heavy, tall, or fragile items. The Company recommends a minimum of two people for moving larger items.
10.2. While the Company may assist with setup, the Client remains solely responsible for ensuring that all décor is installed, positioned, and secured in a manner that is safe and free from hazards. Brie & Co. Décor Hire accepts no liability whatsoever for any injury, loss, or death arising from the use, installation, or placement of hired items, whether set up by the Client, the Company, or any third party. The Client assumes all responsibility for the safety of guests and event participants.
10.3. Where applicable, COVID-19 hygiene guidelines must be observed, including the sanitisation of high-touch surfaces. 

11. General Provisions

11.1. These T&Cs are governed by the laws of the Republic of South Africa.
11.2. The Company reserves the right to update these T&Cs at any time, with the latest version applicable to all future bookings.
11.3. If any clause is deemed invalid, the remaining clauses will still apply.

 

By confirming the booking, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.